Legal & Transparency

Privacy Policy

Last updated: August 8, 2026

At Gram2City Logistics, we take your privacy seriously. This document outlines how we collect, store, process, and protect your personal information across our website and mobile application.

1. Information We Collect

We collect information you provide directly to us when creating an account, booking a parcel shipment, requesting rider onboarding, or contacting customer support. This includes your full name, email address, phone number, delivery addresses, and payment transaction details.

2. How We Use Your Information

We use collected data to facilitate parcel bookings, assign riders, calculate delivery fees, process COD payouts, provide tracking updates, send operational notifications, and enhance system performance.

3. Data Sharing & Third Parties

We do not sell your personal data. We share necessary recipient contact and address details only with assigned riders and third-party infrastructure providers (e.g., Stripe for payments, Firebase for authentication) strictly for service fulfillment.

4. Data Security

We employ industry-standard encryption, tokenized authentication via Firebase, and secure MongoDB data storage to safeguard your information against unauthorized access or disclosure.

5. Your Data Rights

You have the right to inspect, update, or request the deletion of your personal account information at any time through your dashboard settings or by reaching out to our support team.

6. Contact Us

If you have questions regarding this Privacy Policy, please contact our Data Officer at privacy@gram2city.com.